Return and refunds – Urbanfry Homes

How to cancel an order placed on Urbanfry Homes?

  • Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and a solution will be provided at the time of delivery or within 2-7 days time. If in the opinion of Urbanfry Homes, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Urbanfry Homes, to address the issue.
  • Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to us.
  • For more details, please get in touch with us on our customer care number or write to us at [email protected]
  • Products purchased on discount or during sale cannot be cancelled.

Return & Refund:

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

  • All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer’s premises.
  • Post receiving the products back to the warehouse, a refund shall be initiated within 2-5 days.
  • Refund will be initiated via NEFT, cash or by the way payment was originally made.
  • Depending on the orders, the processing charges might be deducted.
  • We do not cancel/refund any decor/furnishing/lamp & lighting orders as these are third-party products and are directly dispatched from the vendor’s warehouse to the customer. Hence, any such queries for refund/cancellation are not entertained once the order is confirmed.

Warranties:

  • The product comes with a 1-year warranty which covers manufacturing defects, inherent termite and borer issues.
  • This limited warranty does not apply to:
    • Small cuts, scratches or damage during the cleaning process
    • Damaged caused by the incorrect installation of a product
    • Cracks during the random displacement
    • Product kept in contact to direct sunlight and water, resulting in decaying of wood
  • With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
  • As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty.
  • There is no warranty on upholstery/ coverings/ cushion covers.

Delivery:

Our support and delivery team will be in coordination with you for a hassle-free installation process.

Free delivery and COD is only applicable for Delhi NCR Orders Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)