UrbanFry

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Return and refunds – Urbanfry Homes

How to cancel an order placed on Urbanfry Homes?

  • Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to us.
  • For more details, please get in touch with us on our customer care number or write to us at urbanfryhome@gmail.com
  • Products purchased on discount or during sale cannot be cancelled.

Return & Refund:

At Urbanfry Homes, we take great care in delivering high-quality furniture to our valued customers. Our goal is to ensure your complete satisfaction with your purchase. Please read our refund policy carefully.

Refunds:
We regret to inform you that we do not offer refunds on any of our products. We are confident in the quality and craftsmanship of our furniture, and we believe that you will be pleased with your purchase. However, if you encounter any major damages to your furniture due to manufacturing defects, please follow our Replacement Policy below.

Replacement Policy:
In the event of major damages occurring during transit or due to manufacturing defects, we offer a Replacement Policy. If you receive a damaged item, please follow these steps:

  1. Contact our Customer Support team within 72 hours of receiving the damaged item. You can reach us at +91 93194 54989.
  2. Provide clear photographs and a detailed description of the damage to our support team.
  3. Our team will review your case and, if eligible, arrange for a replacement of the damaged furniture piece. We will strive to provide you with the same product or an equivalent, depending on availability.

Please note that our Replacement Policy covers major damages and manufacturing defects only. We reserve the right to determine the eligibility of a replacement based on the provided information and photographic evidence.

Minor Damages:
For minor damages that may occur during transit, we understand the inconvenience they can cause. In such cases, we can arrange for a qualified vendor to repair and rectify the minor damages. Please contact our Customer Support team for further assistance.

Please remember that our aim is to ensure your satisfaction with your purchase, and we are committed to resolving any issues promptly. Your understanding of this policy is greatly appreciated.

If you have any questions or need assistance with a damaged product, please don’t hesitate to contact our Customer Support team.

Warranties:

  • The product comes with a 1-year warranty which covers manufacturing defects, inherent termite and borer issues.
  • This limited warranty does not apply to:
    • Small cuts, scratches or damage during the cleaning process
    • Damaged caused by the incorrect installation of a product
    • Cracks during the random displacement
    • Product kept in contact to direct sunlight and water, resulting in decaying of wood
  • With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
  • As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty.
  • There is no warranty on upholstery/ coverings/ cushion covers.

Delivery:

Our support and delivery team will be in coordination with you for a hassle-free installation process.

Free delivery and COD is only applicable for Delhi NCR Orders Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)