Urbanfry Homes Terms & Conditions
Effective Date: 10/25/2025
Welcome to Urbanfry Homes (“we,” “us,” or “our”). By accessing or using our website [www.urbanfryhomes.com] (the “Website”) and purchasing products from us, you (“you” or “Customer”) agree to be bound by the following Terms and Conditions. Please read them carefully before using our Website or placing an order.
1. General
- These Terms & Conditions govern your use of the Website and the purchase of products offered by Urbanfry Homes.
- By accessing our Website, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
- We reserve the right to update or modify these Terms at any time without prior notice. The most current version will always be available on this page.
2. Products & Services
- All products displayed on our Website are subject to availability. We reserve the right to discontinue any product at any time.
- Product images are for representation purposes only. As our furniture is handcrafted from natural materials like solid wood, variations in color, texture, and grain are natural and not considered defects.
- Minor variations in finish or dimension (within a tolerance of ±2-3 cm) are considered standard in handmade furniture and not grounds for return or refund.
3. Pricing & Payments
- All prices listed on our Website are in Indian Rupees (INR) and inclusive of applicable taxes, unless otherwise stated.
- We reserve the right to change prices, discounts, or offers at any time without prior notice.
- Full payment must be made at the time of placing the order. Orders will not be processed until payment is received.
4. Orders & Customisation
- Once an order is placed, you will receive an email/SMS confirmation. Please review the order details carefully and notify us of any errors immediately.
- Custom orders are made specifically to your requirements and cannot be cancelled, returned, or exchanged once confirmed.
- Any changes requested to a custom order after production has begun may incur additional charges and may affect delivery timelines.
5. Shipping & Delivery
- We deliver across India through reliable logistics partners. Shipping timelines are typically 7–20 working days but may vary based on product type, location, or unforeseen circumstances.
- We ensure proper packaging to minimize transit damage. In rare cases of major damage during shipping, please contact us within 48 hours of delivery with photos and order details.
- Delays due to natural disasters, strikes, pandemics, or logistical issues are beyond our control, and Urbanfry Homes shall not be held liable for such delays.
6. Installation
- Most of our furniture requires minimal installation (such as attaching legs or shelves). Professional installation, if required, is not included in the product price and must be arranged by the customer.
- Clear assembly instructions (if applicable) will be provided with the product.
7. Returns, Replacements & Cancellations
- Returns: Due to the nature of handcrafted furniture, we do not accept returns unless there is a major manufacturing defect or significant transit damage reported within 48 hours of delivery.
- Replacements: In the event of a verified defect or damage, we will arrange for a replacement or repair as appropriate.
- Cancellations: Orders can be cancelled within 24 hours of placement. After this period, cancellations will not be accepted, especially for made-to-order or custom products.
- Minor issues such as small cracks, dents, or chip-offs during transport are not considered defects but can be addressed by our support team locally.
8. Warranty
- Most products come with a 12-month limited warranty against manufacturing defects.
- The warranty does not cover natural wear and tear, misuse, exposure to moisture, or improper handling.
9. Intellectual Property
- All content on this Website, including text, images, designs, logos, and trademarks, is the intellectual property of Urbanfry Homes and protected under applicable laws.
- No part of this Website may be reproduced, distributed, or used for commercial purposes without prior written consent.
10. Limitation of Liability
- Urbanfry Homes will not be liable for any indirect, incidental, or consequential damages arising from the use of our Website or products.
- Our maximum liability shall not exceed the total amount paid by you for the product in question.
11. Privacy
Your personal information is collected and used in accordance with our Privacy Policy. By using our Website, you consent to such collection and use.
12. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana.
13. Contact Us
For any questions, complaints, or claims related to these Terms or our products, please contact us at:
Urbanfry Homes
Email: support@urbanfryhomes.com
Phone: +91 95603 77827
Address: Sector 59, Gurugram, Haryana, India